Refund policy

Return & Refund Policy

We want you to love your order. If something isn't right, you can return it within 14 days of delivery.

Eligibility
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging, with all tags attached. Please keep your proof of purchase.

The following items can't be returned: gift cards, final sale items, personalized items.

How to start a return
Email us at support@muvamuva.us with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Returns sent without contacting us first may not be accepted.

Return shipping
Customers are responsible for return shipping costs.  We recommend using a trackable shipping service. Original shipping fees are non-refundable.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to process it.

Orders with free shipping. If your order shipped free and you return all of it, or enough that the items you keep no longer meet the free-shipping threshold, we deduct the standard shipping rate that would have applied from your refund: $9.99 USD ($13.99 CAD) for orders with a bag, or $5.99 USD ($8.99 CAD) for charms only. For example, if you return a $169 order that shipped free, your refund is $169 − $9.99 = $159.01.

Discounted orders. Refunds are issued for the amount you actually paid for each item after discounts. Discount codes are single-use and are not reissued after a return.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos, and we'll make it right at no cost to you.

Exchanges
The fastest way to exchange an item is to return the original and place a new order for the item you want.

Questions?
Reach us anytime at support@muvamuva.us.