ABOUT Muva.

This website is operated by Muva. (“Muva.,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the Muva. website, and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

Our website provides customers with access to our handbags, bag charms, accessories, and other products and services available through our online store.

We reserve the right to update, modify, or discontinue any part of the website or our products at any time.

ELIGIBILITY

By using this website or placing an order, you represent that:

• You are at least the age of majority in your jurisdiction; or

• You are using the website with the involvement and consent of a parent or legal guardian where required by applicable law.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and other product information displayed on our website are accurate and up to date.

However, colors may appear differently depending on your device, screen settings, lighting, and other factors.

Slight variations in color, texture, finish, or appearance may occur and do not necessarily constitute a product defect.

We reserve the right to:

• Modify product descriptions or specifications;

• Correct pricing or product information errors;

• Limit quantities available for purchase;

• Discontinue products; and

• Change product availability without prior notice.

Product availability displayed on our website is not guaranteed until your order has been confirmed.

ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation email acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product availability;

• Pricing or product information errors;

• Suspected fraudulent or unauthorized transactions;

• Unusual or excessive purchasing activity;

• Shipping restrictions;

• Errors in billing or shipping information; or

• Violations of these Terms.

If we cancel an order after payment has been processed, we will refund the amount charged for the cancelled portion of the order using the original payment method where reasonably possible.

PRICING AND TAXES

All prices displayed on our website are listed in the currency indicated at checkout.

Prices may change at any time without prior notice.

Applicable sales taxes, duties, customs fees, shipping charges, and other applicable charges may be added to your order depending on your shipping destination and applicable law.

The final amount payable will be displayed during checkout before you complete your purchase.

While we make reasonable efforts to maintain accurate pricing information, occasional errors may occur.

If we discover a significant pricing error affecting your order, we may contact you before fulfillment and provide you with the option to confirm the order at the corrected price or cancel the order.

PAYMENT

We accept the payment methods displayed during checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

You authorize us and our authorized payment processors to charge the total amount of your order, including applicable taxes, shipping charges, and other disclosed fees.

Payment information is processed through third-party payment providers. Muva. does not generally store complete payment card information on its own servers.

SHIPPING AND DELIVERY

We ship to destinations indicated on our website and at checkout.

Available shipping methods, estimated delivery times, and shipping costs will be displayed during checkout or in our Shipping Policy.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Weather conditions;

• Customs processing;

• Holidays;

• Transportation disruptions;

• Incorrect or incomplete shipping information; and

• Other unforeseen circumstances.

We will make reasonable efforts to fulfill and ship orders within the timeframes stated on our website.

If we become unable to ship your order within the promised timeframe, we may contact you regarding the delay and available options, including cancellation where required by applicable law.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

If the order cannot be successfully delivered and is returned to us, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

INTERNATIONAL ORDERS, DUTIES AND CUSTOMS

If you place an order for delivery outside the country from which your order is fulfilled, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Muva. is not responsible for delays caused by customs or government authorities.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country.

RETURNS, EXCHANGES AND REFUNDS

Our returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Before purchasing, please review our Return & Refund Policy for:

• Eligibility requirements;

• Return periods;

• Exchange procedures;

• Refund methods;

• Final sale items;

• Shipping costs; and

• Damaged or defective products.

Nothing in these Terms is intended to limit any rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection laws.

SALE ITEMS AND PROMOTIONAL OFFERS

From time to time, Muva. may offer discounts, promotional codes, limited-time offers, bundles, gifts with purchase, or other promotions.

Unless otherwise stated:

• Promotional offers cannot be combined;

• Promotional codes must be entered before checkout;

• Promotional codes cannot be applied retroactively to previous orders;

• Promotions may have additional terms or exclusions; and

• Promotional offers may be modified or ended in accordance with applicable law.

If a promotion includes a minimum purchase requirement, the applicable terms will be displayed with the promotion.

We reserve the right to correct errors or misuse of promotional offers.

GIFT CARDS AND STORE CREDITS

If Muva. offers gift cards or store credits, additional terms may apply.

Gift cards and store credits may not be redeemed for cash except where required by applicable law.

Gift cards and store credits are not transferable unless otherwise stated.

Specific expiration terms, restrictions, and applicable laws will be disclosed at the time of issuance.

INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• Muva. trademarks;

• Logos;

• Brand names;

• Product names;

• Product photographs;

• Videos;

• Graphics;

• Website design;

• Text;

• Blog content;

• Product descriptions;

• Illustrations;

• Software;

• Layout; and

• Other visual elements

is owned by or licensed to Muva. and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, sell, publish, transmit, or commercially exploit any website content without our prior written permission.

You may not use Muva.'s trademarks, logos, or brand assets in a way that suggests an unauthorized affiliation, sponsorship, or endorsement.

USER CONTENT AND REVIEWS

If you submit reviews, photographs, videos, comments, feedback, or other content to Muva. (“User Content”), you represent that:

• You own or have the necessary rights to submit the content;

• The content does not violate another person's intellectual property, privacy, or other rights;

• The content is not unlawful, misleading, abusive, defamatory, or fraudulent; and

• You have obtained any necessary permissions from individuals appearing in the content.

By submitting User Content, you grant Muva. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content for marketing, promotional, and business purposes.

We reserve the right to remove User Content that we reasonably believe violates these Terms or applicable law.

WEBSITE USE

You agree not to use our website:

• For unlawful purposes;

• To violate applicable laws or regulations;

• To interfere with website security;

• To attempt unauthorized access to our systems;

• To introduce viruses, malware, or other harmful code;

• To scrape, crawl, or systematically collect website content without permission;

• To impersonate another person or entity;

• To submit fraudulent information;

• To interfere with another customer's use of the website; or

• To engage in fraudulent purchasing or payment activity.

We reserve the right to suspend or terminate access to the website where reasonably necessary to protect Muva., our customers, or our systems.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, shipping providers, analytics services, or other services.

Third-party services are governed by their own terms and privacy policies.

Muva. is not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services is at your own discretion and subject to the applicable third party's terms.

PRIVACY

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

If you are located in Canada, additional privacy rights and obligations may apply depending on your province and the nature of the information collected.

ELECTRONIC COMMUNICATIONS

When you place an order, create an account, subscribe to our marketing communications, or otherwise communicate with Muva. electronically, you consent to receiving electronic communications related to your transactions and use of our website.

Transactional communications may include:

• Order confirmations;

• Shipping confirmations;

• Delivery updates;

• Customer service communications;

• Account notifications; and

• Other communications necessary to complete or administer your transaction.

Marketing communications are subject to applicable consent and unsubscribe requirements.

You may unsubscribe from promotional emails by using the unsubscribe link included in the relevant communication.

ERRORS AND INACCURACIES

We strive to keep our website accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions;

• Pricing;

• Availability;

• Promotions;

• Shipping information; or

• Other website content.

We reserve the right to correct such errors and update information at any time.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and address the issue in accordance with applicable law.

DISCLAIMER

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available;

• The website will be uninterrupted or error-free;

• Website content will always be complete or current; or

• The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Muva. and its directors, officers, employees, affiliates, service providers, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the website or purchase of our products.

This may include, where legally permitted, loss of profits, loss of business opportunities, loss of data, or other indirect losses.

However, nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude liability for fraud, willful misconduct, or other liability that cannot legally be excluded or limited.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Muva. and its directors, officers, employees, affiliates, agents, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms;

• Your misuse of the website;

• Your violation of applicable law; or

• Your infringement of another person's rights.

This section does not apply to the extent that the claim results from Muva.'s own unlawful conduct or liability that cannot legally be excluded.

CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Updated Terms will become effective when posted on the website unless otherwise required by applicable law.

Your continued use of the website after the updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

If a material change requires your consent under applicable law, we will obtain that consent where required.

GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction where Muva. is legally established, without regard to conflict-of-law principles, except to the extent that applicable consumer protection laws provide otherwise.

If you are a consumer located in a jurisdiction that grants you mandatory consumer rights or protections, nothing in these Terms is intended to deprive you of those rights.

DISPUTE RESOLUTION

If you have a concern about an order, product, or service, we encourage you to contact us first so that we can try to resolve the matter directly.

Where permitted by applicable law, the parties may attempt to resolve disputes through good-faith communication before pursuing formal legal proceedings.

Nothing in this section limits any mandatory consumer dispute resolution rights or remedies available under applicable law.

SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Muva. regarding your use of our website and purchases made through our online store.

If there is a conflict between these Terms and another Muva. policy, the applicable policy will control with respect to the specific subject matter covered by that policy, unless otherwise required by law.

We are happy to help with questions regarding your order, products, shipping, returns, or other concerns.